Frequently Asked Questions

You can book our services online through our website or mobile app, or you can contact our customer service team via email at booking@japandriver.com. Our team is available 24/7 to assist you with your reservations.

Our pricing varies based on the type of service, vehicle, and duration. Please contact us for detailed information or for a personalized quote.

Yes, we offer reliable and comfortable airport transfer services. We monitor flight schedules in real-time to ensure timely pickups and drop-offs. Contact us for detailed pricing.

Our special event packages typically include a set number of hours, a professional chauffeur, and a luxury vehicle. Additional amenities such as decorations and refreshments can be arranged upon request. Visit our special events page for more details.

Our pricing is transparent, but additional fees may apply for extra services such as extended wait times, tolls, parking fees, and gratuities. These will be clearly outlined in your booking confirmation.

Our fleet includes a variety of luxury vehicles to suit different needs, from stretch limousines and SUV limos to luxury sedans and party buses. If you're unsure, our customer service team can help you choose the perfect vehicle based on your event and preferences.

Yes, you can make changes to your reservation by contacting our customer service team. Please note that changes are subject to availability and may incur additional charges.

Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee. Please review our cancellation policy for more details.

Yes, we have vehicles that can accommodate large groups, including SUV limousines and party buses. Contact us to discuss your specific requirements and we will tailor a solution to fit your needs.

Our chauffeurs undergo a rigorous selection process, including background checks and extensive training in customer service and safe driving practices. They are professional, courteous, and dedicated to providing you with a luxurious and safe transportation experience.

While we cannot guarantee the availability of a specific chauffeur, we will do our best to accommodate your request. Please mention your preference when booking.

Currently, we do not offer membership plans or loyalty programs. However, we are working on developing these features to provide benefits such as discounted rates, priority bookings, and exclusive offers. Stay tuned for updates!

We value your feedback and strive to improve our services continually. You can provide feedback through our website, mobile app, or by contacting our customer service team directly. We appreciate your comments and suggestions.

All our vehicles are regularly maintained and inspected to ensure safety and reliability. Our chauffeurs follow strict safety protocols, and we provide amenities such as hand sanitizers and masks upon request to ensure a safe and comfortable ride.

We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak seasons or for special events. However, we also accommodate last-minute bookings based on vehicle availability. For airport transfers, we suggest booking as soon as your flight is confirmed.

When making a booking, please provide your pickup location, destination, date and time, number of passengers, and any special requirements. For airport transfers, please include your flight number and arrival time so we can monitor delays and adjust pickup times accordingly. Contact information is also required for booking confirmations and updates.

Once your booking is confirmed, you will receive a confirmation email with all the details including your booking number, pickup location, date and time, vehicle type, and chauffeur contact information. You will also receive SMS reminders 24 hours and 2 hours before your scheduled pickup time.